Refund Policy
Made to order
Every LOQAL product is produced individually after you order it, based on the place and design you choose. For that reason we cannot accept returns or exchanges for change of mind, wrong size or wrong color choice. Please check the size chart on the product page before ordering.
Damaged, defective or misprinted items
If your item arrives damaged, has a production defect, or does not match your order (for example the wrong product, size or design), we will send you a free replacement or give you a full refund – your choice.
Email info@loqal.world within 30 days of delivery.
Include your order number and photos that show the problem and the label.
You do not need to send the item back unless we ask you to; if we do, we pay for the return shipping.
Refunds go back to your original payment method, usually within 5–10 business days after approval.
Lost or undelivered orders
If your tracking shows no progress for 10 business days, or your order has not arrived 30 days after shipping, contact us and we will reship or refund it. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost.
Cancellations
Production usually starts within a few hours. Write to us as soon as possible – if production has not started yet, we cancel the order and refund it in full.
Customers in the EU
If you order as a consumer from the EU, your statutory rights under our cancellation policy and our terms apply.
Last updated: October 9, 2026